Refund policy

Return & Exchange Policy

Stocked items (handles) can be returned  or exchanged within 14 business days, only if they are undamaged and still in their original packaging. The customer is responsible for packing the Product so it will not be damaged during the return transportation. The customer is responsible for all costs associated with the return. There is a 20% re-stock fee that will be deducted from your refund.

For our made-to-order products (joinery),  no returns or refunds can be issued on the basis of an incorrect order or change of mind after 24 hours.

We do not provide refunds for goods damaged through wear and tear.

If you have received a damaged item upon delivery, this will need to be noted by the delivery driver upon receipt and photos (with and without packaging) need to be sent to info@customea.com.au within 7 days of delivery. We will be in touch to discuss replacement items. 

Refunds

We provide refunds for Handles, that have been returned in original condition within 14 business days.

For our made-to-order products (joinery),  no refunds can be issued on the basis of an incorrect order or change of mind after 24 hours.

We do not provide refunds for goods damaged through wear and tear.

If you have received damaged items, we have the right to have these returned to us and to replace these. We do not provide refunds for damaged goods received.